What We Mean By Return & Refund Policy

We operate in good faith and trust that when our partners on this Greatness Within Journey aren’t trying to take advantage of circumstances.

In the event of a defective physical product, most likely, a book damage during shipping or with missing pages, we will be happy to replace it given proper documentation is provided.

Regarding digital products, workshops, trainings, and coaching services, we are open to refunding your investment provided you have investment a reasonable amount of time studying, applying, and engaging with the content.

Too many people buy things and asks for refunds without ever using or actively participating with the material. In this situations, a refund or return is unacceptable.

Our promise is to accompany and support you on the journey to create a life worthy of you. Our expectation in return is that you put in the application effort.

In short, show us that you are also invested in the process, and we return that effort in kind. We consider this a partnership rather than “the client is always right” relationship. As such, we expect you to do some work, too.

In peace,


The Legal Wording

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@juanononecoaching and send your item to: 315 E. Utica St #155, Sellersburg, IN 47172.

To return your product, you should mail your product to: 315 E. Utica St. #155, Sellersburg, IN 47172.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at hello@juanononecoaching for questions related to refunds and returns.